Product tab – FAQs

Ordering

How can I order products?
I live overseas. Can I order from Between the Sheets?
How can I pay and what currency am I paying in?
Can I change my order?
Can I cancel my order?
Where is my order and when will it arrive?
Will my order be left if I am not in?
What do I do if I’ve not received all of my order or it is wrong?
What should I do if I need to return/exchange something?
How long does it take to get a refund?
I have a problem ordering on your site. What do I do?
Is the Between the Sheets site secure?
Will my details be shared with anyone else?

Bed Linen Questions

I am not sure about my Bed Size can you help?
Can you give me guidance on caring for my Bed Linen?
How are your Duvet Covers fastened?
I want some special custom made / tailored bed linen. What do I do?
I’m not sure about terms you use on your site like “fitted sheet”, “flat sheet” and the different sort of pillow cases. Have you a glossary of terms?

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