Terms of Business
Our terms clearly set out what we will and will not do when we supply products to you. If you have any questions please do not hesitate to telephone on:-01380 739789 0044 1380 739789 from outside the UK 01144 1380739789 from USA or email
You will receive a prompt and courteous reply. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Indemnity Our rights Placing Your Order Sizes Prices Design Shipping Returns and Exchanges Your right to Cancel
Returns Warranty Payment and Security Customer Details/Privacy Electronic Contract Compliance Liability Definitions
Prices include VAT but exclude delivery costs which are clearly shown in the shopping basket before check out.
Sizes It is the responsibility of the customer to ensure that the dimensions of the bed are checked before ordering goods. Each page on our site shows standard sizes and the dimensions. If in any doubt please contact us. We are not responsible for additional costs accrued to the customer by incorrect ordering. Please take care!
Design Between the Sheets reserves the right to change designs at any time, without notification. Customers who request repeats of old designs may be required to pay an additional charge.
Shipping We will normally ship within 7 days of your order. Often within a day or two. Special orders, custom items, out of stock items may take longer. At busy periods we reserve the right to extend the despatch period.You will always receive goods within 30 days of order unless we have your express permission to extend the delivery period. We are happy to give an estimated despatch date. In the UK we ship 48hr by carrier or by standard post 24/48 hrs . Delivery of your order will usually require a signature. Please ensure that someone will be at the delivery address you give to sign for your goods. All deliveries are in plain packaging. Please Note: Deliveries are undertaken on the understanding that there is clear access to the delivery address. If there are security gates or coded entrance locks then we can only arrange delivery if these codes are supplied at time of order. We can ship to a third party address at our discretion but may ask for further details. For Europe, USA and the rest of the world we despatch with courier or post. For the rest of the world carriers may vary as may delivery times. We cannot be held responsible for delays in transit or in customs howsoever caused. We can deliver to PO Boxes in some countries please contact us for details. We do not operate C.O.D. deliveries. Bulky items, like Duvets, Toppers, Pillows and Comforters may attract additional shipping charges to those which appear online. We will contact you to inform you before shipping. If an order is late you can email or phone us to instigate an enquiry. Dependant on the method of shipping a tracking number may or may not be available. Wherever possible we will make every effort to locate your parcel and effect delivery. Please check your goods when they arrive. You are required to notify us within 3 days of receipt of your goods if they do not match your order, or if the parcel is damaged in any way. BFPO Deliveries
We can deliver to most BFPO mail boxes . Customers do need to supply the statement address for the credit card used along with the BFPO address. We cannot deliver to AFPO addresses.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Effects of cancellation
If you cancel this contract we will reimburse all payments received from you, including the costs of delivery - except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
Custom products, made specifically for you, to your measurements and requirements - denoted with an * on our website. Bed Linen and Bedding must be inspected on delivery, as you would in a shop to ensure it is the fabric, size and colour ordered - however if bed linen or bedding is placed on to a bed we will deem that the items are not suitable for resale due to hygiene reasons and cannot be returned.
made specifically for you, to your measurements and requirements
- denoted with an * on our website.
Bed Linen and Bedding must
be inspected on delivery, as you would in a shop
to ensure it is the fabric,
size and colour ordered - however if bed linen or bedding is placed on to a bed we will deem that the items are not suitable for resale due to hygiene reasons and cannot be returned.
We work hard to give all of our customers the very finest quality products and best customer service we can. However very occasionally things may go wrong and we have a customer complaints procedure to resolve any problems.
If you have a problem with any of our products or our service you can contact us by phone or by email. We will email you back to confirm that your complaint has been received and will contact you to try and resolve the problem straight away.
If the issue needs to be investigated we will confirm back to you an indication of how long that process will take. If the problem is regarding delivery it can often take some time for carriers to investigate and respond back to us. If the issue is with a product and if we need to look at the product in question we may ask you to return it to us for inspection.
If you are not satisfied with our decision you may contact the BHTA to request them to arbitrate in the matter.
Between the Sheets Ltd is a member of the BHTA and complies with the BHTA code of conduct. The BHTA can act as independent arbitrator.
If after proceeding through the complanints procedure you are still not satisfied with the situation you can approach a formally recognised “Alternative Dispute Resolution” Dispute Resolution Ombudsman (DRO) . We reserve the right not to participate in mediation they may offer. From 15 February 2016 you can also follow this link to the EU’s Online Dispute Resolution site: http://ec.europa.eu/consumers/odr/
All products supplied by Between the Sheets are warranted for 30 days from date of receipt for stitching and workmanship. We are not responsible for normal wear and tear, damage or mistreatment or damage due to washing how so ever caused. All our bed linen is sold with care instructions, full care details are available click here.
Payment and Security
We accept Visa, Mastercard, Switch, Delta, Maestro and Visa Electron Cards. Online all payments are processed through Sage Pay. Sage Pay VSP Systems is encrypted using 128-bit SSL certificates and employs 3D secure to validate customer card details ensuring a totally secure payment gateway for online credit and debit card processing.
3D Secure is a new security measure now required by most banks. Similar to chip and pin but for online purchases it gives additional security by asking for a secret password. This allows your card issuer to fully authenticate the cardholder during the payment process.
When you click on the "confirm" button you will see a window open up entitled '3D Secure Authentication'. When submitting your card details, depending on the card type, you will be redirected to a secure Visa or MasterCard page on your bank's secure servers. We cannot see or access this information. If you have already registered your card for 3D Secure, you will be asked to enter your 3D secure password. If you have not registered your card before, you will have the option to do so. If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank.
We reserve the right to make any enquiries we see fit to ascertain the validity of Credit Cards and to refuse Credit Card Payments. You may be asked to provide additional information to validate card purchases. Payment from Credit Cards will normally be taken as goods are ordered.
Bank Credit Transfer You can also pay by Bank Credit Transfer (bank charges applicable) or payPal (2.5% charge is applied) . UK customers can pay by personal Cheque. Payments by cheque will require 7/10 days or whenever cheque has cleared before despatch.
Customer Details - your privacy We do not make any customer details available to anyone else - ever.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. If you do give us your email address we may use it to contact you for marketing purposes and to send you special offers from time to time. We will give you the chance to refuse any marketing email from us now or in the future. The type of information we will collect about you includes: your name, address, phone number, email address.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Data is collected by our website using a web analysis tool (e.g. Add this, Google analytics) using cookies that are (able to be) used to create pseudonyms for user profiles. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should phone 01380739234 or email firstname.lastname@example.org
Contract creation and electronic contracting The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Between the Sheets. As your product is shipped from us we will send you a despatch confirmation email. We are reliant on you providing a current and correct email address. If you do give us your email address we may use it to contact you for marketing purposes and to send you special offers from time to time. We will give you the chance to refuse any marketing email from us now or in the future
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by Between the Sheets. If you do require any information regarding orders you have placed with Between the Sheets please write to us at the following address.
Between the Sheets. B2 Beacon Business Centre, Hopton Park, Devizes, SN10 2EY Compliance with Laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. Throughout the website English Law applies. Limitation of Liability While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether expressed or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury. Terms and Conditions The above terms and conditions are the basis of our offer to our customers. They do not affect your statutory rights.
BETWEEN THE SHEETS Ltd|
Beacon Business Centre Hopton Park Devizes Wiltshire SN10 2EY United Kingdom
UK Tel 01380 739789 / 739234 Fax 01380 739456
EU + ROW Tel 0044 1380 739234 / 739789 USA Tel 01144 1380 739234 / 739789
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