Terms of business

Our terms clearly set out what we will and will not do when we supply products to you. If you have any questions please do not hesitate to phone on Tel 01380 739789 or from outside the UK 0044 1380 739789, email to contact@betweenthesheets.co.uk you will receive a prompt and courteous reply. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Indemnity   Placing Your Order    Sizes    Custom/Tailored Bed Linen    Design   Shipping   Returns and Exchanges 

Special offers    Warranty    Payment and Security    Customer Details/Privacy    Electronic Contract    Compliance     Liability

   

Definitions
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you; "We/us" means Between the Sheets.co.uk; "Website" means the website located at www.betweenthesheets.co.uk or any subsequent URL which may replace it or sub domain. "You" means a user of this Website. "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer. We use Cookies to keep track of your current shopping session to personalise your experience. If you do not accept Cookies you will be unable to use this Website. 

 

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your your personal information.

 

Our rights
We reserve the right to:  modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

 

Placing your order

You can place your order in several ways. Online, phone, fax, email or post. Between the Sheets make every effort to ensure that all of these methods are fully operational at all times. We cannot be responsible for delays or losses caused by failures of any of the above methods.

Sizes

It is the responsibility of the customer to ensure that the dimensions of the bed are checked before ordering goods. Each page on our site shows standard sizes and the dimensions. If in any doubt please contact us. We are not responsible for additional costs accrued to the customer by incorrect ordering. Please take care!

Custom Bedding/ Sizes and non-returnable items
Marked throughout the site with an asterisk*.

When you order custom items from us we are completely reliant on correct measurements supplied by you. These items are non-returnable except where we find faulty workmanship. Some items such as Duvets and Toppers are not returnable once used due to health and hygiene implications.
 
Design

Between the Sheets reserves the right to change designs at any time, without notification. Customers who request repeats of old designs may be required to pay an additional charge.


Shipping

We will normally ship within 7 days of your order. Often within a day or two. Special orders, custom items, out of stock items may take longer. At busy periods we reserve the right to extend the despatch period. We are happy to give an estimated despatch date. In the UK we ship 48hr by carrier or by first class recorded post. Delivery of your order will require a signature. Please ensure that someone will be at the delivery address you give to sign for your goods. All deliveries are in plain packaging. We can ship to a third party address at our discretion but may ask for further details.

For Europe, USA and the rest of the world we despatch with courier or post. For the rest of the world carriers may vary as may delivery times. We cannot be held responsible for delays in transit or in customs howsoever caused. We can deliver to PO Boxes in some countries please contact us for details. We do not operate C.O.D. deliveries.

If an order is late you can email or phone us to instigate an enquiry. Dependant on the method of shipping a tracking number may or may not be available. Wherever possible we will make every effort to locate your parcel and effect delivery. Please check your goods when they arrive. You are required to notify us within 3 days of receipt of your goods if they do not match your order, or if the  parcel is damaged in any way.  


Please note! Goods sent to certain unusual or remote destinations may attract an additional supplement shipping charge.
Should your order fall into this category we will contact you to inform you before shipping.

 

BFPO Deliveries 
We can deliver to most BFPO mail boxes . Customers do need to supply the statement address for the credit card used along with the BFPO address. We cannot deliver to AFPO addresses.

 

Returns and Exchanges

 If you are not entirely delighted with your purchase you can return them to us within 14 days of receipt of your goods. Custom made and other items (marked *) are only returnable in cases of faulty workmanship or incorrect make. Please discuss with us before ordering these items.

Goods returned must be unused, unopened and in the original saleable condition complete with packaging. Goods that have been opened / removed from their individual packages can offer a health risk, please talk to us first.

 

 Before returning goods you must contact us by phone or email to obtain a returns reference number. If you do not contact us before returning your goods they may be returned to you and you may be charged for return shipping costs. If you are asked to return the goods for our inspection we will pay for recorded post only, not Special Delivery. A restocking charge up to 15% may be made if goods are accepted back on to stock.

 

 We will make an administration charge of £5.00 against returns if the goods were ordered incorrectly, e.g. size, colour, fabric.

The goods must be in the original saleable condition, they must be un-used and not washed or damaged in any way and with the original packaging. The goods must be dispatched to reach us within 14 days of receipt of the goods by you. The customer is responsible for the safe return of goods to us and for any goods lost or damaged in transit. We will refund you for the cost of the goods only or we will exchange for comparable goods within 21 days. After 14 days a refund or exchange is entirely at our discretion.


Special Offers
Special offers from Between the Sheets are stand alone offers and may not be used in conjunction with any other offers running concurrently. Offers may be added and removed entirely at the company’s discretion. When an offer is shown to run to a specific date the offer will usually run until close of business on that date. Usually 4.30pm local time.

 

Warranty

 All products supplied by Between the Sheets are warranted for 30 days from date of receipt for stitching and workmanship. We are not responsible for normal wear and tear, damage or mistreatment or damage due to washing how so ever caused. All our bed linen is sold with care instructions, full care details are available click here

 
Cancellation of orders and this contract can be accepted up to 24 hours after ordering by phone, fax or email. Custom orders (see above), Special Orders, Comforters, Pillow Shams, Special Silk Bed Linen will be subject to a 15% cancellation fee after 3 days of order or if work has started whichever is the sooner.

Payment and Security
We accept Visa, Mastercard, Switch, Delta, Maestro and Visa Electron Cards. Online all payments are processed through Sage Pay. Sage Pay VSP Systems is encrypted using 128-bit SSL certificates and employs 3D secure to validate customer card details ensuring a totally secure payment gateway for online credit and debit card processing.


3D Secure is a new security measure now required by most banks. Similar to chip and pin but for online purchases it gives additional security by asking for a secret password. This allows your card issuer to fully authenticate the cardholder during the payment process.


When you click on the "confirm" button you will see a window open up entitled '3D Secure Authentication'. When submitting your card details, depending on the card type, you will be redirected to a secure Visa or MasterCard page on your bank's secure servers. We cannot see or access this information. If you have already registered your card for 3D Secure, you will be asked to enter your 3D secure password. If you have not registered your card before, you will have the option to do so. If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank.


Bank Credit Transfer

You can also pay by Bank Credit Transfer. UK customers can pay by personal Cheque. We reserve the right to make any enquiries we see fit to ascertain the validity of Credit Cards and to refuse Credit Card Payments. You may be asked to provide additional information to validate card purchases. Payment from Credit Cards will normally be taken as goods are ordered. Payments by cheque will require 7/10 days or whenever cheque has cleared before despatch.


Customer Details - your privacy

We do not make any customer details available to anyone else - ever.

 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.The type of information we will collect about you includes: your name, address, phone number ,email address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should phone 01380739234 or email contact@betweenthesheets.co.uk

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Between the Sheets.
As your product is shipped from us we will send you a despatch confirmation email. We are reliant on you providing a current and correct email address.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions above
Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
The details of your specific contract will not be filed by Between the Sheets. If you do require any information regarding orders you have placed with Between the Sheets please write to us at the following address.

Between the Sheets. B2 Beacon Business Centre, Hopton Park, Devizes, SN10 2EY

 

Compliance with Laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. Throughout the website English Law applies.

 

 Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether expressed or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury.

 

Terms and Conditions

The above terms and conditions are the basis of our offer to our customers. They do not affect your statutory rights.

BETWEEN THE SHEETS
Beacon Business Centre   Hopton Park  Devizes  Wiltshire  SN10 2EY   United Kingdom
email contact@betweenthesheets.co.uk

Tel 01380 739789 / 739234  Fax 01380  739456

 

Click here for Company Details

 

©2005. All images and the contents of this site are the property of Between the Sheets
and may not be copied or reproduced without the permission of the company.

 

 

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